• Digital first. Humans not second. Technology should support people and improve their daily work.

• Holistic transformation. From strategy through implementation to rollout and adoption.

• Microsoft Expertise. Proven expertise across all six Microsoft Solutions Partner areas.

• AI with real value. Deploying artificial intelligence where it improves processes and takes on specific tasks.

• Engineering and Adoption. Technical quality and user acceptance go hand in hand.

Microsoft Expertise. Proven and award-winning.

Epic Fusion is a Microsoft partner and holds all six Microsoft Solutions Partner Designations, as well as eight Microsoft Advanced Specializations. In 2024, Microsoft also named Epic Fusion Global Microsoft Partner of the Year in the category Modern Workplace for Frontline Workers – an award for which the company was selected from more than 400,000 Microsoft partners worldwide.

2024 - Global Microsoft Partner of the Year in Modern Workplace for Frontline Workers

Microsoft recognized Epic Fusion in 2024 as Global Microsoft Partner of the Year in the Modern Workplace for Frontline Workers. The award honors outstanding achievements in the development and implementation of modern work environments for frontline employees.

• Solutions Partner for Modern Work: Modern Workplaces, Microsoft 365, and Digital Collaboration

• Solutions Partner for Security: Identity Protection, Cybersecurity, and Secure Cloud Environments

• Solutions Partner for Data & AI: Data platforms, analytics, and artificial intelligence

• Solutions Partner for Digital & App Innovation: Modern Applications, Cloud-Native Development, and Application Innovation

• Solutions Partner for Infrastructure: Cloud infrastructure, migration, and Azure architectures

• Solutions Partner for Business Applications: Digitalization and automation of business processes

In addition to the six Solutions Partner Designations, Epic Fusion holds eight Microsoft Advanced Specializations. These attest to in-depth technical expertise and proven project experience in specific Microsoft solution areas. They require meeting in-depth criteria, such as technical certifications, customer projects, and the quality of service delivery. Compliance with these requirements is validated by Microsoft and/or independent auditors, depending on the specialization.

Epic Fusion holds the following eight Microsoft Advanced Specializations:

Modern Work:

• Adoption & Change Management
• Calling for Microsoft Teams
• Microsoft 365 Copilot
• Modernize Endpoints
• Secure AI Productivity

Security:

• Cloud Security
• Identity & Access Management
• Threat Protection

• Access to proven Microsoft expertise
• Technical expertise across various Microsoft technologies
• Experience with complex Microsoft environments
• Holistic solutions instead of isolated technology projects
• Support for strategic planning, implementation, and further development

Epic Fusion covers various areas of the Microsoft ecosystem and digital transformation. These areas of expertise are interconnected and form the foundation for secure, productive, and future-ready businesses.

Epic Fusion helps organizations adopt and use artificial intelligence strategically and effectively. Its expertise ranges from Microsoft Copilot and data integration to AI governance and the development and orchestration of specialised AI agents. The focus is on practical use cases that support employees, make knowledge accessible and automate business processes.

Key Areas:

• Microsoft Copilot and Copilot Studio

• Azure AI and AI Services

• AI Agents and Agentic AI

• AI Strategy and Governance

• Data Integration and Enterprise Knowledge

• AI-powered Process Automation

Epic Fusion designs modern workplaces using Microsoft 365, Teams, and Copilot. The focus is on productive collaboration, secure devices, a positive employee experience, and the successful adoption of new tools and digital work practices.

Key Areas:

• Microsoft 365 and Teams
• Microsoft 365 Copilot
• Modern Workplace and Endpoint Management
• Employee Experience
• User Adoption and Change Management

New technologies only realize their full potential when people understand them and apply them in their daily work. That is why Epic Fusion combines technical implementation with structured change management and user adoption.

The team helps companies prepare for change, engage employees, and establish new ways of working on a sustainable basis. Several Prosci-certified team members bring an internationally recognized change management methodology to client projects.

Key Areas:

• Prosci-based Change Management
• Organizational Development and Transformation
• User Adoption and Employee Experience
• Copilot Enablement and AI Adoption
• Workshops, Training, and Communication
• Support for the Implementation of new Technologies

Epic Fusion protects identities, endpoints, data, and cloud environments with integrated security solutions. It helps companies develop their security strategies, implement technical safeguards, and manage security on an ongoing basis.

Key Areas:

• Cloud Security
• Microsoft Entra ID
• Microsoft Defender
• Microsoft Sentinel
• SOC (Security Operations Center)
• Zero Trust and Identity Protection
• Security Governance and Compliance

Epic Fusion designs, implements, and operates modern cloud and hybrid infrastructures based on Microsoft Azure. The focus is on scalable architectures, availability, security, and efficient operations.

Key Areas:

• Infrastructure
• Microsoft Azure
• Cloud Migration and Modernization
• Cloud Architecture
• Hybrid Cloud
• Managed Cloud Services

Epic Fusion helps companies consolidate and process data from various sources and make it usable for informed business decisions. At the same time, modern data platforms lay the foundation for analytics, business intelligence, and AI applications.

Key Areas:

• Microsoft Fabric
• Azure Data Services
• Data Engineering
• Business Intelligence and Data Analytics
• Data Governance
• AI-ready Data Platforms

Epic Fusion digitizes and automates business processes using the Microsoft Power Platform and business applications. Custom applications and automated workflows help companies reduce manual tasks and streamline their processes.

Key Areas:

• Power Apps
• Power Automate
• Power BI
• Business Applications
• Process Automation
• Custom Business Solutions

Epic Fusion helps companies develop, modernize, and operate modern applications and cloud platforms. Automation, modern development processes, and cloud-native architectures make software development and IT operations more efficient.

Key Areas:

• Azure DevOps and GitHub
• Automation
• Kubernetes and Containers
• Cloud-Native Applications
• Application Modernization
• DevSecOps

Frontier Engine is the AI platform developed by Epic Fusion to orchestrate AI agents, enterprise knowledge and business applications. The platform connects specialized AI agents with the company’s entire knowledge base and all its solutions. This enables AI agents not only to answer questions, but also to process information, collaborate with other agents, and perform tasks.

Frontier Engine is not limited to the Microsoft ecosystem. The platform integrates various tools and applications and enables companies to flexibly use different AI models such as GPT, Claude, and Gemini.

What sets Frontier Engine apart:

• Over 45 specialized AI agents (as of November 2026)
• Integration of corporate knowledge and existing systems
• Integration of existing enterprise applications via APIs and MCP
• 200+ integrated tools: Integration with Microsoft Teams, Outlook, SharePoint, and other applications such as SAP, HubSpot, or MOCO
• Model-agnostic: Supports various AI models such as GPT, Claude, or Gemini
• Knowledge Vault for corporate knowledge
• Frontier IQ for natural language data analysis
• Process Studio for automating recurring workflows
• Isolated tenants: Customer data is not used for model training
• Hosting in Switzerland or the EU (depending on the configuration)
• ISO 27001 certified (Epic Fusion)
• Compliance: revDSG and GDPR compliant

Many AI applications answer questions or assist with individual tasks. Frontier Engine takes things a step further: the platform connects specialized AI agents with an organization's tools and information. This enables agents to take on tasks, exchange information between systems and support processes across multiple applications. Organizations remain in control of access, data and the AI models in use through a human-in-the-loop approach.

Companies are increasingly using digital tools. However, information, processes, and tasks often remain scattered across different applications. Frontier Engine connects these systems. AI agents gain access to all relevant information and tools, enabling them to take on tasks across multiple applications.

This transforms AI from a technology that simply answers questions into one that actively contributes to the way a business operates.

Epic Fusion supports organizations in their digital transformation – from modernizing the workplace and cloud infrastructures to security, data, AI and process automation. Its project experience spans a wide range of industries and organization sizes. Epic Fusion combines technological expertise with an understanding of each organization’s individual needs, processes and people.

• Parking Zurich | City of Zurich: Migration of Microsoft Teams, OneDrive, and SharePoint
• Bern Cantonal Police: Microsoft 365 Implementation
• Federal Office of Information Technology and Telecommunications (BIT): Azure and Microsoft Consulting
• Canton of Thurgau: Microsoft 365 Strategy and Consulting
• Euresearch: Implementation of Teams and Microsoft 365 Copilot
• University of Zurich: Design of a Contact and Stakeholder Database
• BAND: Microsoft 365, Teams, User Empowerment, and Power BI

• Migros Bank: Mobile Device Management, Azure, Security, and Power Platform.
• Bank Vontobel: Secure Data Exchange and Data Protection in Microsoft 365.
• BENDURA BANK: Teams implementation, Microsoft 365 migration, and Managed Workplace.
• Allianz Suisse: Copilot Studio and Power Platform.

• AKA Leuchten: Modern Workplace and Process Automation
• Bauwerk Group: Azure and Microsoft 365 Migration
• Frei Fördertechnik: Mobile Device Management for Personal Devices
• Borner: Implementation of Teams and Digital Collaboration
• Anima Engineering: Workplace Engineering and Microsoft 365 User Empowerment
• ASR Haustechnik: Modern Workplace, Azure, and Teams Data Migration
• EQUANS Services: Power BI Financial Dashboard
• Steag & Partner: Implementation of a Secure Microsoft 365 Workplace
• Swiss Prime Site: Winner of the Swiss Prime Site AI Accelerator

ISO Certifications

• ISO 9001: Quality Management

• ISO 27001: Information Security Management

• ISO 14001: Environmental Management

• ISO 45001: Occupational Health and Safety

swiss digital services

• Epic Fusion holds the swiss digital services label – a mark of quality for digital services with Swiss roots. It confirms that our solutions are predominantly developed in Switzerland, delivered from here and based on clearly defined legal standards.

Prosci-certified

• Several Epic Fusion employees are Prosci-certified and possess in-depth expertise in change management.

• Microsoft: Primary Technology Partner; Microsoft Solutions Partner with 6 designations
• Glück Kanja
• ALSO
• TwinCap

Epic Fusion is a Swiss IT and digital transformation partner that helps organizations adopt and advance modern work environments, cloud infrastructures, security solutions and artificial intelligence. The company combines strategic consulting, technical implementation and change management.

Yes. Epic Fusion is an official Microsoft partner and holds all six Microsoft Solutions Partner Designations. In addition, the company holds Microsoft Advanced Specializations and was named Global Microsoft Partner of the Year in the Modern Workplace for Frontline Workers in 2024.

Epic Fusion holds all six Microsoft Solutions Partner designations: Modern Work, Security, Business Applications, Data & AI, Infrastructure and Digital & App Innovation.

In addition, Epic Fusion holds eight Microsoft Advanced Specializations, demonstrating in-depth technical expertise and proven project experience in specific Microsoft solution areas.

Epic Fusion holds eight Microsoft Advanced Specializations, which validate in-depth technical expertise and proven project experience in specific Microsoft solution areas.

Modern Work:

• Adoption & Change Management

• Calling for Microsoft Teams

• Microsoft 365 Copilot

• Modernize Endpoints

• Secure AI Productivity

Security:

• Cloud Security

• Identity & Access Management

• Threat Protection

Microsoft 365 Copilot is Microsoft's AI assistant. It is integrated into applications such as Word, Excel, PowerPoint, Outlook and Teams, helping employees create content, summarize information and manage tasks, for example.

Epic Fusion supports companies throughout the introduction of Microsoft Copilot – from technical preparation and security configuration to integration, change management, training and user adoption. The goal is to enable employees to use Copilot effectively and securely in their day-to-day work.

Microsoft is continuously developing Microsoft 365 Copilot: from an AI assistant for everyday work to a platform that also supports complex tasks and agent-based workflows.

• Microsoft 365 Copilot is integrated into applications such as Word, Excel, PowerPoint, Outlook, and Teams. It helps employees, for example, create content, summarize information, and manage tasks.

• Copilot Cowork takes things a step further: it can plan and execute multi-step tasks across different applications – for example, handling emails, organising meetings or creating documents. Employees remain in control of important actions.

• Microsoft Agent 365 adds a central control layer for AI agents. Organizations can use it to discover, manage, monitor and secure agents – including those not developed directly by Microsoft.

Epic Fusion supports companies in making effective use of these capabilities. This includes technical preparation, integration, security and governance strategies, as well as change management, training, and user adoption. The goal is not only to deploy AI and agents but to integrate them productively and responsibly into everyday work.

Epic Fusion helps companies develop and implement their AI strategies, adopt Microsoft Copilot, integrate AI into existing systems, and develop AI agents. With Frontier Engine, Epic Fusion also offers its own platform for orchestrating AI agents, corporate knowledge, and business processes.

Frontier Engine is an enterprise AI platform from Epic Fusion. It connects specialized AI agents with corporate knowledge, existing applications, and business processes. This enables AI agents not only to answer questions but also to actively perform tasks and execute processes.

Epic Fusion holds several ISO certifications and quality labels. These include:

• ISO 9001 for quality management
• ISO 27001 for information security management
• ISO 14001 for environmental management
• ISO 45001 for occupational health and safety
• swiss digital services Label

Epic Fusion supports companies in their digital transformation. Its service portfolio includes Modern Work, Security, Cloud & Infrastructure, Data & AI, Business Applications, DevOps & Application Innovation, as well as AI and AI agents.

In addition, Epic Fusion supports organizations with change management and user adoption – from strategic consulting and technical implementation to ongoing operations.

Epic Fusion works with Microsoft technologies such as Microsoft 365, Microsoft Teams, Microsoft Azure, Microsoft Security, Power Platform, Microsoft Fabric, and Copilot.

Epic Fusion works with small and medium-sized businesses and enterprise-level companies across various industries. Its project experience includes, among others, public administration, banking and insurance, as well as manufacturing, life sciences, and medical technology.

Epic Fusion has offices in Bern and Zurich, Switzerland, as well as in Annweiler, Germany. The company serves clients primarily in Switzerland and German-speaking regions.