What is AI, and what is an AI Agent? And what is the right fit for your Business?
5. Webinar
12.11.2026 | 11.00 am – 11.45 am
Not everything needs an AI agent. But some tasks might.
AI answers questions. AI agents take on tasks. That might sound like a small difference, but it is not. Because as soon as an AI agent becomes part of your company, the way work is done changes. AI agents can research, analyze, plan, and prepare decisions. They connect information from different systems and take on tasks that currently consume unnecessary time. But: Not every task requires an AI agent. And not every company needs the same AI. It is about figuring out how your company wants to work in the future.
In this webinar, we will explore:
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What exactly is the difference between an AI tool and an AI agent?
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Which tasks are suitable for AI tools and which for AI agents?
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How do humans and AI agents work together efficiently?
We will show you which tasks AI agents can handle. And we will delve deeper into how you can determine whether and where AI agents are a good fit for your business. Because it is not about replacing people with AI. It is about rethinking work – so that people can focus on what they do best, and AI agents can step in to help with tasks that currently waste time and resources.
Agenda
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11.00 am | Introduction
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11.05 am | AI Tools and AI Agents
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11.20 am | Tasks and Use Cases
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11.40 am | Q&A
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11.45 am | End
Key Figures
Date
Thursday, 12.11.2026
Time
11.00 am – 11.45 am
Webinar
Via Microsoft Teams. You will receive the link when you register.
Suitable for
This webinar is aimed at companies and employees who are working with AI or would like to find out which AI solutions make sense for their tasks and processes.
Epic Fusion Services: Smart Work Environments.
Managed Workplace is Epic Fusion’s service offering for companies that want comprehensive management of their digital workplace. We handle operations, maintenance, updates, security, and device management—reliably, proactively, and tailored to your environment.
This ensures your IT environment remains up-to-date, stable, and secure at all times, while your team can focus on your core business. It’s flexibly scalable, transparently managed, and takes the maximum possible burden off your IT department. Managed Workplace ensures a smooth, secure, and modern workday.
A successful digital transformation starts with the right foundation. Epic Fusion provides this foundation with a high-performance cloud infrastructure, a clearly structured data landscape, and the highest security standards. This results in stable, scalable, and secure IT environments that enable efficient work and provide long-term relief for employees.
Whether it’s cloud infrastructure and Azure operations, modern workplace concepts with Windows 365 or Azure AVD, well-thought-out data lifecycle strategies, data classification and protection, or cloud migrations to Microsoft Azure: we combine deep technical expertise with many years of operational experience. The result is customized solutions that function reliably, scale with your business, and consistently protect the value of your data.
In a connected cloud world, security isn’t an add-on—it’s a fundamental requirement. Epic Fusion ensures that your data, systems, and identities are fully protected at all times—in a pragmatic, effective way tailored to your organization. With in-depth expertise in Microsoft Azure and Microsoft 365, we offer 360-degree security consulting, ranging from thorough security assessments to actionable, maintainable security strategies. In addition, we handle security operations and conduct regular risk reviews to continuously improve your security posture.
Our guiding principle is this: security is unique to each organization. Our modular security services adapt precisely to your protection needs—flexible, scalable, and available around the clock. To meet the highest standards, Epic Fusion operates a 24/7 Security Operations Center (SOC) with global Microsoft 365 security monitoring. Thanks to our international network and rapid incident response processes, we detect and analyze threats in real time and respond immediately in the event of an emergency. This ensures that your digital environment remains protected in the long term—today and tomorrow.
Digital transformation doesn’t start with technology, but with the question: How do people actually use these tools? Epic Fusion designs the Modern Workplace so that employees, teams, and organizations can collaborate effectively. All of this is supported by an intelligent Microsoft 365 environment and AI-powered tools such as Microsoft 365 Copilot.
Our approach combines technology with change management and user adoption. We ensure that employees understand why processes are changing, how new applications work, and what value they add. This creates motivated teams that use the tools efficiently and productively. Using Microsoft 365, Teams, and SharePoint, we seamlessly integrate applications into daily workflows, securely implement Microsoft Copilot, and unlock its full potential. Intranets and employee hubs centrally provide company information, foster collaboration, and scale flexibly with the organization.
Through Change Management and User Adoption365, we ensure that changes are embraced and that teams benefit quickly and sustainably. Complemented by hybrid work solutions, we enable location-independent and flexible work, as well as a digital culture that boosts productivity, motivation, and satisfaction. Epic Fusion doesn’t just deliver the technology—we lay the foundation for a modern workplace where people are supported by tools.
Epic Fusion transforms data into reliable insights and automates business processes, enabling teams to work more efficiently and companies to act faster. Using Microsoft 365, Power BI, and the Power Platform, we develop scalable apps, automate repetitive tasks, and seamlessly integrate systems—from Power Apps to Power Automate to model-driven apps. This makes processes more efficient, reduces errors, and frees up resources.
AI-driven cloud solutions with Azure OpenAI expand the possibilities: intelligent analytics, automation, and natural language processing enable new business models, boost productivity, and drive innovation—always with a focus on security and digital risk management.
With Power BI and data analytics, we transform raw data into actionable insights, visualize information clearly, and enable informed decisions across various data sources. Epic Fusion turns technology into a driver of growth, innovation, and efficiency, supports employees in value-adding tasks, and ensures measurable, sustainable impact.
Epic Fusion unlocks the full potential of artificial intelligence for businesses. Using AI agents and Azure OpenAI, we develop scalable, intelligent solutions that automate processes, analyze data, and understand natural language. This results in applications that handle routine tasks, accelerate decision-making, and lighten the load on teams.
Our AI solutions are individually tailored to business needs: whether automated workflows, AI agents for employees and customers, or predictive analytics—we combine state-of-the-art AI technology with robust digital risk management to ensure security and compliance.
With Epic Fusion, AI applications and AI agents become driving forces for efficiency, innovation, and competitive advantage. Companies benefit from faster processes, better insights, and a work environment where technology actively supports—rather than merely being operated.
Workplace
Epic Workplace, developed by us, is a scalable, cloud-based digital workplace for medium-sized and large enterprises. It enables employees to work with company data anytime, anywhere, and on various devices, while adhering to the highest security standards. It is based on Microsoft 365, combines Microsoft SharePoint with Microsoft Teams, and ensures seamless communication as well as agile collaboration. Our Epic Workplace is built on an excellent service model that ensures uninterrupted operation of the workplaces. It includes not only system and app updates but also immediate response to known security issues. Our help desk provides expert support at all times; the scope of these services is individually agreed upon in our Service Level Agreement and remains fully scalable. This is because our Epic Workplace can be tailored to changing customer needs through flexible service add-ons. More details on Workplace as a Service:
Al
Artificial intelligence is at the heart of a global transformation that is fundamentally reshaping industries and business models. In this dynamic environment, it is essential for companies not only to understand the transformative power of AI, but also to recognize the potential that is already available and put it to good use. On the one hand, Microsoft Copilot provides a powerful AI tool for everyday applications; on the other hand, Azure OpenAI offers a high-performance, secure, and scalable framework for process automation, data analysis, and natural language processing. In both of these application areas, we rank among the best in our field, as we also focus on the interplay between people, organizations, and IT. We view AI neither as an end in itself nor as a playground, but rather as an opportunity to push the boundaries of what is possible in order to make companies more successful.
Webinar Series: Ready or Not. AI Is Here.
1. Webinar | Yeah, AI. Now What? What You Need to Know Before You Get Started with AI.
01.102026 | 11.00 am – 11.45 am
Legal considerations and data protection should not be a reason not to use AI. But simply giving it a try is not a strategy either. We will explain what you need to know about data in AI, responsibility, and the current legal landscape.
2. Webinar | AI is accessing your systems. Do you know how to handle it?
08.102026 | 11.00 am – 11.45 am
AI is accessing your data and systems. But who is actually in control? It is time to stop just letting AI run its course in your company and instead establish clear rules, governance, and the right tools.
3. Webinar | Creativity at the Click of a Button. But Who Owns the AI-Generated Result?
22.10.2026 | 11.00 am – 11.45 am
One click. One prompt. A finished text, image, or video. But just because AI created the content does not mean the responsibility suddenly disappears. Who owns the result, and who is liable for it?
4. Webinar | Anyone can ask AI questions. But not everyone can think. Who will train the employees while everyone relies on AI?
29.10.2026 | 11.00 am – 11.45 am
Your employees are using AI – whether you allow it or not. But do they even know what they are doing? Do you have an AI strategy? AI is easy to use. But using AI responsibly is something you have to learn.
Not all AI is the same. Sometimes you need AI. Sometimes you need an AI agent. Find out what the difference is and what’s right for your business.
5. Webinar:
12.11.2026 | 11.00 am – 11.45 am
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