M365 Operations & Support Engineer | 70–100% | (Bern/Zurich/hybrid)
At Epic Fusion, we prove every day that digital projects can be executed more effectively. Our team of experts in cloud services, security, AI, and business solutions works with passion and curiosity. We use AI, agentic workflows, and cutting-edge technologies as practical tools that improve our work, and that of our clients. Those who work with us never stand still. We welcome applications from people who want to help shape the future with us, regardless of their background or career path.
You will take the operational driver’s seat at our B2B help desk. This includes ticket triage, customer relations, SLA monitoring, troubleshooting, and consistently delegating tasks to the right specialist engineers. You will view the help desk not as a ticket system, but as an intelligent, agent-supported service platform.
Your Role with us
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You will handle ticket triage with a clear overview and structured approach
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You will independently handle second-level support requests related to Microsoft 365 – from troubleshooting and configuration to root cause analysis
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You proactively maintain customer relationships on an equal footing (B2B)
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You will monitor SLAs and keep track of open cases
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You will work closely with Operations and Workplace Specialists
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You will enthusiastically help shape how AI-powered processes make the help desk smarter
What you will bring
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You have experience with Microsoft 365 – Intune, Entra ID, Exchange, Teams, and SharePoint are all familiar to you
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Knowledge of Azure or the cloud is a definite plus, but not a requirement
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You have previously worked in a help desk or IT operations environment
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You enjoy communicating professionally in German and English
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You are ready to incorporate AI tools and automated workflows into your daily routine
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You value flexibility in where you work: modern offices in Bern or Zurich, or remotely
Would you like to know more than what's written here?
Contact Andreas Schmerek!
I'm happy to be here for you
Andreas Schmerek
COO & Partner
andreas.schmerek@epicfusion.com
Mobile +41 79 306 38 96
Direct +41 31 512 14 02
Our application process will guide you step by step into our team.
Five steps from your application to getting started together: The Epic Fusion application process is carefully structured and transparent, and therefore fast, streamlined, and efficient. We leave nothing to chance when it comes to our latest epic talent.
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#1#1 Job Application
The first step is complete. Thank you very much! We will review your application and get back to you as soon as possible.
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#2#2 Chemistry Meeting
The first informal conversation is meant to help us get to know each other and discuss the requirements and your expectations. If the chemistry is right, we will move on to the next step.
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#3#3 Interview
The purpose of the structured interview is to learn more about your background. In return, you will learn more about the position and about us: a back-and-forth exchange of questions and answers ensures a genuine dialogue.
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#4#4 Assessment
During the assessment, you will give us an in-depth look at the different aspects of yourself – your personal strengths, weaknesses, and skills.
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#5#5 Offer
Now we will get you ready to go: With our offer, the way is clear for you to get started with us.
Seven reasons why you should work with us.
We are looking for people who have a lot to offer, which is why we offer a lot in return. Whether you are looking for the perfect flexible work environment, a state-of-the-art office right next to a train station, or six weeks of vacation so you can fully recharge your batteries while traveling. We are the best choice for you to thrive professionally.
At Epic Fusion, teamwork is essential. Only when people work together and support one another can they achieve great things. That is why teamwork is a core value at Epic Fusion – and everyone here agrees. We believe that we can only achieve our goals through strong collaboration. Respect and trust form the foundation of our team spirit. We are always ready to help one another and learn from each other. We support one another during difficult times and celebrate our successes together.
For us, location independence and time flexibility are not just empty buzzwords – they are a way of life. Each of us chooses where to work based on where our creativity is flowing most freely at the moment and where we can create the greatest value for our clients and our company. What matters to us is the result and the passion behind it. No matter where we are working from.
We are committed to a hybrid work model. So the freedom to choose where we work is just as important to us as getting together regularly to exchange ideas, brainstorm, or just have fun together. Did we mention that the whole team gets treated to a delicious lunch every month?
Of course, our work is important to us, but it is also essential to relax and recharge. We want you to work with us feeling refreshed, satisfied, and motivated. That is why – regardless of age or position – we offer flexible options like vacation buy-ins in addition to the six weeks of vacation. This way, you can plan your time off and trips exactly as you need to.
In our modern offices, you will find space for collaboration, culture, and impact.
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zentroom | Bern: Right in the heart of Bern’s train station, we foster focus, connections, and spontaneous floor talks. We meet our community in open areas, team offices, and the coworking space. Here, focused work and inspiring exchanges come together.
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Novu Campus | Zurich Airport: Right in the Circle at Zurich Airport. A brand-new space full of character. Barista-brewed coffee, a podcast studio, event spaces – the perfect place to work, discuss, create, and make an impact together.
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Annweiler | Germany: In our coworking space, we combine work and collaboration in a relaxed atmosphere.
The fast-paced nature of today’s business world demands constant personal development. In particular, the ability to cope with a highly dynamic environment and changing work conditions is key. With this in mind and through our own willingness to learn, we proactively shape our collaboration within the team and with our clients. We continuously develop our skills through targeted training and professional development programs.
Equality and diversity are core values at Epic Fusion. We build and support a diverse team of people from all walks of life. We are committed to a transparent compensation model with an extremely attractive profit-sharing plan, because for us, «win-win» is also a form of equality.
With our flexible work model, we also try to avoid unproductive travel. But not everyone wants to work from home all the time, and not every meeting can be held online. That is why our offices are located right next to the train station: easy to reach and great for working. And because that is not enough for us, everyone on the team gets a half-fare travelcard, and we reimburse first-class tickets for business trips. To ensure you are connected with 5G at all times while on the go, you will receive a high-performance mobile benefit solution.
Not the right job for you? We have more!
Are you passionate about what you do and do not want to wait for the right job posting? We value proactivity and passion! Send us your unsolicited application and show us what you are made of. Let’s work together to figure out how you can contribute your skills and talents to our team. Your initiative could be the first step toward an inspiring collaboration!
Want to learn more about your career with us?
Here you will find not only all of our job openings, but also information about our values and principles, quotes from our team, and insights into what life is like at our headquarters.
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